Privacy Policy

This Privacy Policy describes how Viha Naturals (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://vihanaturals.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details such as your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, and security questions.
Shopping information including the items you view, add to your cart, or wishlist.
Customer support information including details you choose to provide in communications with us, such as messages through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other interaction details.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services.
Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
Third-party services we work with to collect information for marketing and analytics purposes.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services: To process payments, fulfill orders, manage accounts, arrange shipping, and handle returns and exchanges.
Marketing and Advertising: To send promotional communications and show advertisements tailored to your interests.
Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activities.
Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site and Services, including remembering your preferences and running analytics. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Note that blocking Cookies may affect your user experience and some features of the Services.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

Service Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, customer support).
Business and Marketing Partners: Including those who help us with advertising and promotional activities.
Legal Requirements: To comply with legal obligations, respond to requests, or protect our rights.
Business Transactions: In connection with mergers, acquisitions, or other business transactions.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

Our Services may allow you to post product reviews and other content. This content is public and accessible by anyone. We are not responsible for the privacy or security of information you make available publicly.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

While we implement security measures to protect your information, no system is completely secure. We recommend avoiding sending sensitive information through unsecure channels. We retain personal information as long as necessary to fulfill our Services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to Access/Know: Request access to your personal information.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request correction of inaccurate personal information.
Right of Portability: Request a copy of your personal information and transfer it to a third party.
Right to Opt-Out: Opt out of “selling” or “sharing” your information or targeted advertising.
Right to Limit Use: Request to limit the use or disclosure of sensitive personal information.

You may exercise these rights by contacting us using the details below.

Complaints

If you have complaints about our handling of your personal information, please contact us. If unsatisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. Transfers from Europe are made using appropriate safeguards like the European Commission’s Standard Contractual Clauses.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Viha Naturals
info@vihanaturals.com
+91-9004248929