At Viha Naturals, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.
Returns
- Eligibility: You may request a refund within 2-3 days of receiving your order..
- Time Frame: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
- Process: To initiate a refund, please contact our customer service team at support@vihanaturals.com with your order number and details of the product. We will respond within 48 hours with instructions on how to proceed.
- Refund Method: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Some health and personal care items
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@vihanaturals.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@vihanaturals.com and send your item to: [Insert Address Here].
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Tracking: If you are shipping an item over ₹75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our refund policy, please contact us at support@vihanaturals.com.